Refund policy

 

RETURN AND REFUND POLICY

Returns and/or exchanges are available up to 14 days from when you receive your order.

We accept returns in the following cases:

  • Faulty, defective, or unsafe products;
  • Products that don’t match their description or are not fit for purpose;
  • If required by Australian Consumer Law or other applicable laws.

You may receive an exchange, credit note, or refund. However, we do not offer refunds if the product was damaged due to misuse or neglect.

You can return your purchase for an exchange or refund if:

  • The product has been lightly tested only; 
  • Remains in an acceptable condition in its original packaging;
  • Excluded products apply (eg. hair accessories, gift cards); 
  • Proof of purchase is required (store receipt, tax invoice or online order confirmation email).

How To Return

  1. Email us at info@frasique.com with your order number and reason for return;
  2. One of our team members will reply to your request wihtin 48 hours with further instructions;
  3. Please ensure the product remains in its original condition and is carefully repacked in the original packaging before returning it;
  4. Please include a note inside the parcel with your order number, full name, and the reason for the return. This will allow us to promptly identify and process your return. 

Important: We are not responsible for lost or damaged returns. 

Please allow up to 7 days for your return to be processed once we receive it at our HQ.

Note:

  1. Original shipping charges are non-refundable;
  2. All refunds are issued  to the original payment method and this cannot be changed;
  3. Please allow up to 10 business days for funds to clear on your account after a refund has been issued. 

Still Have Questions? 

If your query was not answered above, please feel free to contact us anytime at info@frasique.com. We are here to help with anything related to your order, shipping, or returns.