Skincare & Ingredients

Are your products cruelty-free?

Yes, all of our products are cruelty-free and never tested on animals.

Do you use natural ingredients?

All of our products include natural ingredients. Please refer to individual product descriptions for detailed ingredient information.

Are your products suitable for sensitive skin?

Yes, all of our products are formulated to be gentle. However, we always recommend checking the ingredients list to ensure suitability for your skin.

What if I experience irritation?

We recommend performing a patch test before fully incorporating any new product into your routine. To do this, apply a small amount of product to a small area of skin and wait 24 to 48 hours to check for any adverse reactions.

If you experience any irritation after using our products, discontinue use immediately and consult a health care professional if irritation persists.

We are always available to assist with any concerns or questions about our products. Your skin’s safety and comfort are our top priorities. Please contact us at info@frasique.com.

What is the shelf life of your products?

Shelf life varies by product, but most last between 6-12 months. Please check the packaging for specific expiry or "use by" dates.

How should I store my skincare products?

To maintain product effectiveness, store your skincare in a cool, dry place, away from direct sunlight. Store below 25c.

Do your products contain any allergens?

Our products are formulated to be gentle and free from many common allergens, including artificial fragrances, parabens and preservatives. Our products are manufactured in a single facility with strict quality controls. However, trace exposure to allergens may occur. 

We recommend reviewing the ingredient list and performing a patch test before use. If you have known sensitivities, consult a healthcare professional before use.

Where are your products manufactured?

Our products are proudly made in Australia. Our partner manufacturer is based in Melbourne, Victoria. By manufacturing locally, we not only ensure strict quality control but also support Australian industry while delivering products that you can trust.

Stay in the Loop

How can I get updates on new products and promotions?

Sign up for our newsletter and follow us on social media to receive updates on product launches, special offers, and skincare tips. Plus, if you subscribe to our newsletter, you will receive 10% off your first order!

Do you offer gift cards?

Yes! We offer electronic gift cards, which can be purchased through our website. They make for great gifts for family and friends.

Accounts & Payments 

Do I need an account to shop?

No account is required, and you can check out as a guest. However, creating an account allows you to save your delivery details, track your orders, and view your order history for a faster and more personalised shopping experience.

How can I pay?

Paying for your favourites is easy! We accept most credit and debit cards (including Visa, Mastercard, and Amex), as well as PayPal, Shop Pay, and Frasique online gift cards.